Refund Policy
Last updated: January 18, 2026
30-Day Money-Back Guarantee
Try AegisVPN risk-free for 30 days
We're confident you'll love AegisVPN. If you're not completely satisfied within the first 30 days of your subscription, we'll give you a full refund—no questions asked.
Eligibility for Refund
New Subscriptions
All new subscribers are eligible for a full refund within 30 days of their initial purchase.
All Plans Included
The 30-day guarantee applies to monthly, yearly, and 2-year subscription plans.
First-Time Customers
The money-back guarantee is available for first-time AegisVPN customers only.
How to Request a Refund
Contact Support
Email us at [email protected] or use our Help Center contact form.
Provide Your Details
Include your account email address and the reason for your refund request (optional).
Receive Your Refund
Refunds are processed within 5-10 business days to your original payment method.
Refund Timeline
Processing Time: 5-10 business days
The exact timing depends on your payment provider. Credit card refunds may take longer to appear on your statement.
Exceptions
The following situations are not eligible for refunds:
- Requests made after 30 days from the initial purchase
- Accounts terminated for violation of our Terms of Service
- Renewal payments (only the initial subscription qualifies)
- Subscriptions purchased through third-party resellers
- Previous customers who have already received a refund
Subscription Cancellation
You can cancel your subscription at any time through your account settings. When you cancel:
- You'll retain access until the end of your current billing period
- Auto-renewal will be disabled
- No further charges will be made
- Partial refunds for unused time are not provided after 30 days
Contact Us
Have questions about our refund policy? We're here to help.